At Saharamat, we are committed to providing a positive shopping experience. If you receive an item that is damaged, faulty, or different from what you ordered, you may request a return or exchange within 3 days of delivery.

To be eligible for a return or refund:

• The item must remain unused and in its original condition

• Original packaging and purchase confirmation must be provided

• Personalized, customized, or hygiene-sensitive products may not qualify for return

After we receive and inspect the returned product, we will review your request and proceed with an exchange or refund if approved. The time required to complete a refund may vary depending on the payment method and financial service provider.

Important Information:

• Shipping schedules may differ based on your location and courier operations

• Product colors and visual details may vary slightly due to display settings and photography conditions

• Orders are not eligible for cancellation after they have been dispatched

Saharamat reserves the right to decline any return, exchange, or refund request that does not comply with the terms outlined in this policy.

If you require assistance regarding a return, replacement, or refund, please contact our customer support team through our website.