Return Policy

Effective Date: September 2026

1. About This Policy

This Return & Refund Policy covers all orders placed on Sahara Mat (saharamat.com). Please review the information below to understand our return requirements, collection process, charges, and refund arrangements.

We deliver only within the United Arab Emirates (UAE).

2. Time Limit for Return Requests

Return requests must be submitted within 7 calendar days from the date your order is delivered.

Requests made outside this seven-day period will not be accepted.

3. Accepted Reasons for Returns

You may request to return a product for any of these reasons:

• Incorrect product: The item delivered is different from the item you purchased.
• Damage or defect: Your product arrived broken, damaged, faulty, or unable to function.
• Mismatch with the listing: The item differs significantly from the description, color, or images displayed on our website.
• Incorrect size: The size you received does not match the size specified in your order.
• Change of mind: You decide not to keep the product for personal reasons.

4. Product Return Requirements

To be eligible for a return:

• The item must be unused and remain in its original condition.
• All original product tags must still be attached.
• The original packaging must be included.
• You must provide the order number associated with the purchase.
• The item must not show signs of use, washing, stains, or damage.

Sahara Mat may decline a return if the applicable requirements are not met.

5. Steps to Request a Return

Step 1: Contact Customer Support

Email support@saharamat.com within seven days of delivery.

Please include:

• Your order number.
• The product name.
• Your reason for requesting a return.
• Photographs of the issue, if applicable.

Step 2: Arrange Product Collection

After your request is approved, our team will arrange to collect the item from your address.

You do not need to organize or send the return shipment yourself.

Step 3: Item Inspection

Once the returned item reaches us, our team will inspect it to check its condition and confirm whether it meets our return requirements.

6. Return Costs and Deductions

The following charges apply:

For change-of-mind returns, AED 27 will be deducted from the refund to cover the total operational cost.

The original delivery charge is non-refundable.

7. Refund Arrangements

Once the returned product has been received and successfully inspected, refunds will be processed within 7–14 business days.

• Cash on Delivery (COD) purchases: Refunds will be issued via Cash on Delivery.
• Purchases made using other payment methods: Refunds will be returned to the original payment method used for the order.

Any applicable return deduction described in Section 6 will be reflected in the refund amount.

8. Exchanges

We do not currently provide product exchanges.

If you would like a different item, you may request a return under this policy and place a separate order for the product you want.

9. Cancelling an Order

An order can be cancelled before it has been shipped.

To request cancellation, contact support@saharamat.com as soon as possible.

Once an order has been shipped, it can no longer be cancelled. You will need to follow the return procedure outlined in this policy.

10. Get in Touch

For questions about returns, refunds, or cancellations, contact us using the details below:

11. Changes to This Policy

Sahara Mat may revise this Return & Refund Policy from time to time. Any updates will become effective when published on our website.